Privacy Policy for Flower Delivery Dalston Customers

Name: NOBLE BEAUTY
Brand: Flower Delivery Dalston
Price: 67.00 GBP
Availability: InStock

Introduction

This Privacy Policy explains how Flower Delivery Dalston handles your personal data when you place an order for flower delivery in Dalston or neighbouring districts. We recognise our responsibilities under the General Data Protection Regulation (GDPR) and other relevant data protection laws. Please review this policy to understand how your information is collected, used, and protected, as well as your legal rights regarding your data.

Scope of this Policy

This Privacy Policy applies to all customers who order flower deliveries from Flower Delivery Dalston within Dalston and surrounding districts. By placing an order through our service, you acknowledge that you have read and understood this policy.

Personal Data We Collect

To provide our flower delivery services, we collect the following types of personal data:

Identity Data: Your name and, where applicable, the recipient's name.
Contact Data: Delivery address, billing address, and phone number if provided.
Order Data: Details about your order, including products purchased, delivery date, and messages for card inserts.
Payment Data: Payment transaction information (e.g. payment method and confirmation of payment). We do not store your full card details; these are processed securely by our payment processor.
Communication Data: Your correspondence with us, such as queries or feedback.
Technical Data: When you use our website, we may collect technical data such as your IP address, device type, and browsing activity for security and analytical purposes.

Lawful Basis for Processing Your Data

Under GDPR, we must have a lawful basis for collecting and using your data. Our lawful bases include:

Contractual Necessity: Most processing is necessary for the performance of the contract between you and us, allowing us to fulfill your flower delivery order.
Legal Obligation: To comply with legal and regulatory requirements, such as record-keeping and accounting.
Legitimate Interests: For our legitimate business interests, such as improving our service, ensuring security, and addressing customer enquiries, provided these are not overridden by your interests.
Consent: Where required, for specific uses such as direct marketing communications, we will ask for your explicit consent. You may withdraw consent at any time.

How We Use Your Personal Data

Your personal data is used for the following purposes:

To process and fulfill your flower delivery orders.
To deliver flowers and messages to intended recipients.
To communicate with you regarding your order or enquiry.
For customer service, including managing feedback, complaints or refunds.
For internal analytics, ensuring website security and improving our products and services.
For legal or financial record-keeping and compliance with applicable laws.
For marketing, only with your explicit consent.

Processors and Sharing of Personal Data

We only share your personal data with trusted third parties as necessary to provide our services. These may include:

Payment Processors: To handle your payment securely.
Delivery Partners: To deliver flowers and gifts to you or your recipient.
IT and Website Support Services: For hosting, support, and analytics to maintain and improve our website.
Professional Advisors: For legal, compliance, and accounting purposes where required by law.

We require all our processors to respect the security and confidentiality of your personal data and to act only in accordance with our instructions.

International Data Transfers

We strive to keep your personal data within the United Kingdom and the European Economic Area (EEA). If we need to transfer data outside these regions (for example, where a service provider is located abroad), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

How We Protect Your Data

We implement appropriate technical and organisational measures to secure your personal data, including encryption, secure servers, access controls, and staff training. We regularly review our security practices to safeguard your information from unauthorised access, loss, or misuse.

Data Retention Policy

Your personal data is retained only as long as necessary for the purposes set out in this policy, including:

To fulfill your orders and manage our relationship with you.
To comply with legal, regulatory, and accounting requirements (typically up to 6 years for financial records).
For customer service history and to address any disputes.

Once your data is no longer required, it will be securely deleted or anonymised.

Your Data Protection Rights

As a customer or data subject within the UK and EEA, you have the following rights under the GDPR:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: In certain cases, you can ask for your data to be deleted.
Right to Restrict Processing: You can ask us to suspend the processing of your data in certain circumstances.
Right to Data Portability: You can request a copy of your data in a machine-readable format for your own use.
Right to Object: You have the right to object to our use of your personal data for direct marketing or other processing based on legitimate interests.
Right to Withdraw Consent: If we process your data based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided on our website. We aim to respond to all requests within one month.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. Please review this policy regularly to remain informed about how we protect your personal data.

Contact and Complaints

If you have questions or concerns about this policy or your personal data, please contact us using the information provided on our website. You also have the right to lodge a complaint with the UK Information Commissioner's Office or your local data protection authority if you believe your data has been misused.