At Flower Delivery Dalston, your satisfaction is our top priority. As a trusted local Dalston florist, we passionately serve both households and businesses in the area, delivering only the freshest flowers available. We assure all our customers that every bouquet or arrangement is hand-prepared and delivered at its peak freshness and beauty, ensuring you receive the quality you expect and deserve.
We take great care in the preparation and delivery of every flower order, but if your delivery arrives damaged or in poor condition, please let us know as soon as possible. To help us resolve the issue swiftly, please contact us with details of the damage within 24 hours of receiving your flowers. If possible, providing photographs of the damage will speed up our assessment process. Our team will promptly review your case and ensure you are offered a suitable solution.
We work hard to source the freshest blooms for all our flower arrangements. Our Freshness Guarantee means that all flowers delivered in Dalston are expected to last at least five days from the date of delivery, provided they are cared for in accordance with the flower care instructions supplied. If your flowers fail to remain fresh within this period through no fault of your own, please get in touch for a resolution. Your feedback helps us maintain the high standards we set as your local florist.
If your flowers arrive damaged or fail to meet our Freshness Guarantee, you are entitled to either a full refund or a replacement delivery—simply choose the option that best suits your needs. We aim to make the return or replacement process straightforward and seamless. After you notify us about the issue, our customer care team will confirm the details with you and arrange for either a refund to your original method of payment or a replacement bouquet to be sent at the earliest convenience. Please note that claims made more than five days after delivery may not be eligible due to the natural perishable nature of fresh flowers.
We want every customer to feel completely cared for, and we take any concerns seriously. If you are dissatisfied with your order for any reason not already covered above, you can submit your complaint via our online contact form or by reaching out through our website. Please include your order number, delivery date, and a clear description of the issue. Our dedicated team will respond within 48 hours and work with you towards a fair resolution—whether that be replacement flowers, a refund, or another solution that leaves you happy. Our approach is always honest, transparent, and tailored to ensure your satisfaction with our service.
We are proud to be part of the Dalston community, serving local homes and businesses with care, dedication, and passion for beautiful fresh flowers. Your trust is important to us, and we’re committed to resolving any concerns promptly. Thank you for choosing Flower Delivery Dalston—we truly value your support.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
