Welcome to the Terms & Conditions for Flower Delivery Dalston (“we”, “us”, or “our”). These terms govern your access to and use of our online shop and services, including flower delivery throughout Dalston and the surrounding areas. By placing an order on our platform you agree to these terms in full. Please read them carefully before making a purchase. If you do not agree, you must refrain from placing orders via our website.
These Terms & Conditions apply exclusively to orders placed for flowers and related items through our website for delivery within Dalston and its immediate neighbouring districts. We reserve the right to alter these terms at any time, and any amendments will become effective immediately upon being displayed on our website. Your continued use of the website signifies your acceptance of the amended terms.
To place an order with Flower Delivery Dalston, customers must select their desired products and add them to the online basket. The customer will then be guided through a secure checkout process. During checkout, customers must provide accurate delivery details, including recipient information and preferred delivery date. We may contact you for clarification if required.
After submitting your order, you will receive an order confirmation via the website and/or electronically. This does not signify acceptance of your order; it constitutes an offer to buy from you. Acceptance, and the formation of the contract, occurs when we dispatch your order and notify you that your item has been shipped for delivery across Dalston or neighbouring areas.
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to instances of unavailability, erroneous pricing, or suspicion of fraudulent activity. In such cases, you will receive a full refund of any payments made.
Flower availability is subject to seasonal variations. Occasionally certain blooms or products may be unavailable. In these cases, we reserve the right to substitute with flowers or items of similar value and quality, always maintaining the style and colour palette of your original selection. If significant substitutions are necessary, we will endeavour to inform you when reasonably possible.
We offer delivery to Dalston and radius areas as specified on our website. It is your responsibility to ensure the delivery details provided are accurate and that someone is available at the delivery address to receive the goods. If no one is available, we may attempt to leave the item with a neighbour or in a safe, covered location. Where this is not possible, we will leave a contact card for redelivery or collection instructions, but this may incur additional charges.
While we make every effort to deliver on your chosen date, delivery times are estimates and not guaranteed. External factors beyond our control—including traffic, adverse weather, or supply interruptions—may affect delivery. We cannot accept liability for late deliveries caused by such circumstances but will aim to notify you and minimise disruption.
All prices for our products and delivery services are clearly stated in pounds sterling (£) and are inclusive of VAT where applicable. Prices are subject to change at our discretion but valid for orders completed on the date of purchase. The total price for your flower delivery will be confirmed before your order is finalised.
We accept a range of secure payment methods as stated on our website. Payment is required in full at the point of order. Orders will not be processed or dispatched until payment has been received in cleared funds. You warrant that the payment information provided is correct and you have the right to use the payment method selected.
In the event of non-payment or payment dispute, we reserve the right to cancel the order and seek to recover any losses or costs.
If you wish to amend or cancel your order, you must notify us as soon as possible. Under the Consumer Contracts Regulations, consumers may have the right to cancel certain orders within a specified timeframe. Fresh flowers are perishable and exemptions may apply. Cancellations can only be accepted if the order has not already been processed or dispatched for delivery.
To request a cancellation or amendment, please provide your full order details by contacting us through the methods indicated on our website. Where possible, refunds will be processed through the original payment method. If your order has already been dispatched, we reserve the right to refuse a refund except in cases where goods are defective or not as described.
In the unlikely event that you receive damaged or incorrect products, you must notify us promptly and no later than 24 hours after delivery. We will arrange a suitable remedy, which may include replacement or refund, at our discretion.
Due to the perishable nature of flowers and related products, returns are not generally accepted. Where goods are faulty, not as described, or damaged upon arrival, we will undertake to provide a replacement or refund, once notified within 24 hours of receipt and, where applicable, after inspection of the returned goods or photos provided.
You are responsible for checking your order details carefully before submission. Please ensure that all information related to delivery address and recipient details is accurate and complete, particularly for online flower delivery in Dalston. We cannot accept responsibility for delivery issues arising from incorrect or incomplete information provided by you.
We accept liability for loss or damage you suffer as a result of our breach of these terms up to the total value of your order. However, we shall not be liable for losses that are:
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by negligence, nor for fraud or fraudulent misrepresentation.
All content on our website—including images, text, design, trademarks, and graphics—are owned or licensed by us. This material may only be used for accessing and purchasing from our site. Copying, reproducing, or modifying any part of our website without express permission is strictly prohibited.
Your privacy is important to us. All personal information you provide will be managed in accordance with our Privacy Policy, available on our website. We use secure technologies to protect your payment and personal details during online transactions. For extra security, please ensure your own devices are protected with appropriate software.
We may update these Terms & Conditions at any time to comply with legislation or to reflect business changes. Any such changes will be effective from the date on which they are posted on our website. Your continued use of our site and services will be deemed acceptance of these changes.
All contracts for online flower delivery and related transactions through Flower Delivery Dalston, including these Terms & Conditions, are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales have exclusive jurisdiction to resolve any disputes related to these terms or your use of our services.
These terms are intended to comply with your statutory rights, which are not affected by anything herein.
If any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
No waiver by us of any breach or default shall be deemed a waiver of any subsequent breach or default. You may not assign any of your rights or obligations under these terms without our prior written consent.
If you have questions about these Terms & Conditions, please use the contact methods provided on our website. We are committed to providing exceptional online flower delivery services throughout Dalston and its neighbouring areas, and we will be happy to assist you.
By completing a purchase or creating an account with Flower Delivery Dalston, you acknowledge and accept these e-commerce Terms & Conditions for all transactions within Dalston and the surrounding locality.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dalston, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dalston.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
